Community Associate / Assistant Community Manager – Community Operations
- Bangalore
- Operations
- Full-time
About the role
Key Responsibilities:
• Centre Operations & Team Coordination
• Manage day-to-day operations including front desk, housekeeping, pantry, and vendor coordination.
• Supervise and mentor Community Associates and support staff. Ensure adherence to operational checklists and
SOPs.
• Client Experience & Engagement
• Build strong relationships with clients and ensure high satisfaction levels. Conduct regular feedback sessions and
resolve client concerns promptly. Plan and execute community events and engagement activities.
• Administrative & Financial Support
• Assist in invoicing, collections, and maintaining centre profitability. Track and report occupancy, renewals, and
exits.
• Support vendor management and ensure timely processing of bills. Quality, Facilities & Compliance
• Maintain service standards and ensure compliance with internal policies and client deliverables. Support facility upkeep and coordinate with vendors for maintenance.
• Conduct regular audits and implement improvements based on feedback. Sales Support & Cross-Selling Support sales tours and onboarding of new clients. Identify opportunities to cross-sell Clayworks services and solutions. Generate revenue through Auxiliary products.
Requirements
- Qualifications:
- Education: Bachelor’s degree in Business, Hospitality, or related field.
- Experience: 3–5 years in coworking, hospitality, or facility management, with team handling experience preferred.
- Skills & Competencies:
- Strong communication and interpersonal skills
- Team leadership and mentoring ability
- Operational and back tasking efficiency.
- Customer-centric mindset Problem
- solving and adaptability Basic financial and reporting skills
- Understanding of facility management and compliance requirements
Apply for this role
Tell us a bit about yourself and attach your resume.
